Managers' role in supporting resilience in healthcare: a proposed model of how managers contribute to a healthcare system's overall resilience

Purpose To discuss how managers contribute in promoting resilience healthcare, and to suggest a model of managers' role supporting elaborate on future research implementation studies can use this further operationalize the concept promote healthcare resilience. Design/methodology/approach The authors first provide an overview main approaches management Second, examples work during one-year Norwegian longitudinal intervention study following nursing homes homecare services their daily quality safety work. They material propose Findings consider managerial strategies support as engage people collaborative coordinated processes that adapt, enhance or reorganize system functioning, possibilities learning, growth, development recovery maintain high care. authors’ illustrates influence systems ability reorganize, with care key outcome. Originality/value In study, argue should be considered operationalized part system's overall new used practice, interventions projects.